Da3m Integrated Solutions – Return & Refund Policy

At Da3m Integrated Solutions, we are committed to providing high quality IT products and services. This policy outlines the conditions for returns, refunds, and exchanges in accordance with Egyptian Consumer Protection Law No. 181 of 2018.

 

  1. Returns

Customers may request a return within 14 days from the date of delivery, without providing a reason, provided that all the following conditions are met:

The product is unused, uninstalled, and unconfigured

The product is in its original condition

The original packaging, accessories, manuals, and seals are intact

A valid invoice or proof of purchase is provided

Da3m reserves the right to refuse returns that do not meet the above conditions.

 

  1. Non Returnable Items

The following items are not eligible for return:

Software licenses, subscriptions, or digital products once activated

Products that have been installed, configured, or used

Customized or special order products

Project based or enterprise orders supplied under a quotation

Products with missing parts, damaged packaging, or signs of misuse

________________________________________

  1. Refunds

All returned items are subject to inspection.

Once approved, refunds will be processed within 7–10 business days using the original payment method.

Shipping and delivery charges are non refundable, except when the return is due to a defect or an error on our part.

 

  1. Exchanges

Exchanges are available only for defective or incorrect products.

Requests are subject to inspection and approval by Da3m.

 

  1. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.

After verification, Da3m will arrange one of the following:

  • Replacement
  • Repair under warranty
  • Full refund (if replacement is not available)

 

  1. Warranty

All hardware products are covered by the manufacturer’s warranty.

Warranty does not cover damage caused by misuse, electrical issues, or unauthorized modifications.

Da3m may assist with warranty processing, subject to vendor approval.

 

  1. How to Initiate a Return or Exchange

To request a return or exchange, please contact us:

 Email: sales@da3m.net

 Phone / WhatsApp: +201212222341

Please include:

  • Order number
  • Product details
  • Reason for return
  • Photos (if applicable)

 

Terms & Conditions

Welcome to shop.da3m.net, operated by Da3m Integrated Solutions (“Da3m”, “we”, “us”, “our”).

By accessing, browsing, or placing an order on this website, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions, along with our Return & Refund Policy.

If you do not agree, please do not use the website or place an order.

Checkout Agreement (Mandatory)

At checkout, customers must confirm acceptance by selecting the following checkbox:

☐ I agree to the Terms & Conditions and Return & Refund Policy

  • This checkbox is mandatory
  • Both policies must be clickable links
  • Orders cannot be completed unless the checkbox is selected

This confirmation forms a legally binding agreement between the customer and Da3m Integrated Solutions.

  1. Company Information

  • Legal Name: Da3m Integrated Solutions
  • Website: shop.da3m.net
  • Email: sales@da3m.net
  • Phone: +201212222341
  • Address: Alexandria & Cairo, Egypt (as listed above)

  1. Scope of Services

shop.da3m.net provides:

  • IT hardware products
  • Networking & security equipment
  • Software licenses and subscriptions
  • Optional professional services (installation, configuration, support)

Some products are sold online at fixed prices, while others require quotation or project pricing.

  1. Eligibility to Purchase

  • You must be legally capable of entering binding contracts.
  • Corporate purchases must be made by authorized representatives.
  • Da3m reserves the right to refuse or cancel orders at its discretion.

  1. Product Information & Availability

  • Product descriptions are provided for guidance only.
  • Images are illustrative and may differ slightly from actual products.
  • Availability is subject to stock and supplier confirmation.
  • Da3m reserves the right to update information or pricing without prior notice.

  1. Pricing & VAT

  • Prices are displayed in Egyptian Pounds (EGP) unless stated otherwise.
  • VAT is applied in accordance with Egyptian regulations.
  • VAT invoices are issued where applicable.
  • Prices do not include delivery unless explicitly stated.

  1. Orders & Payment

  • Orders are confirmed only after payment approval or quotation acceptance.
  • Payment methods may include bank transfer, cash, or other approved methods.
  • Da3m may cancel orders due to pricing errors, stock issues, or payment failure.

  1. Delivery & Shipping

  • Delivery timelines are estimates and may vary.
  • Delays caused by couriers, suppliers, or force majeure are outside Da3m’s control.
  • Risk transfers to the customer upon delivery.

 

  1. Returns, Refunds & Exchanges

All returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

  1. Software, Licenses & Digital Products

  • Software licenses and digital products are non‑returnable once activated.
  • License terms are governed by the respective vendors.
  • Da3m is not responsible for vendor policy changes.

  1. Enterprise & Project Orders

  • Project‑based and enterprise orders are subject to quotation terms.
  • Such orders are generally non‑returnable once accepted and delivered, unless defective.

  1. Warranty

  • Products are covered by manufacturer warranties.
  • Warranty claims are subject to vendor approval.
  • Da3m is not the warranty provider unless explicitly stated.

  1. Limitation of Liability

To the maximum extent permitted by law:

  • Da3m is not liable for indirect or consequential damages.
  • Total liability shall not exceed the value of the purchased product or service.

  1. Intellectual Property

All website content is the property of Da3m or its partners and may not be used without written permission.

  1. Privacy

Personal data is handled in accordance with our Privacy Policy and Egyptian data protection laws.

  1. Governing Law & Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt.
Any disputes shall fall under the jurisdiction of Egyptian courts.

  1. Changes to Terms

Da3m reserves the right to update these Terms & Conditions at any time.
Updates are effective once published on the website.

 

Contact Information

Da3m Integrated Solutions

Address:

Elshahed Mahmoud Shukri Abdel Moneim St, Beit Al Ezz Tower, 7th Floor,

Sidi Gaber, Alexandria, Egypt

19 Youssef Elgendy St, Bab Ellouq, Abdeen, Cairo, Egypt

 Email: sales@da3m.net

Phone: +201212222341